What is your cancellation policy?
At L&C Quality Healthcare, we understand that there are often circumstances beyond your control that result in session cancellations, with respect to our practitioners and our waitlisted clients, we appreciate you honouring our strict 24-hour cancellation policy for all healthcare appointments.
In order to avoid forfeiting your session or being charged a late cancellation fee, please be sure to cancel online via email info@lchealthcare.com.au or, by calling us on 02 8913 4104 at least 24 hours prior to your session.
- Cancellations or rescheduled within the 24 hours prior to an appointment will automatically incur a late cancellation fee of 100% of the appointment fee.
- If you simply do not show for your session, you will be automatically charged a cancellation/no-show fee as per the 24 hour cancellation policy.
- If you have payment details stored on our secure booking system (Nookal), L&C Quality Healthcare will use these details to cover the late cancellation fee (as states in your signed client registration form).
- Late/no-show fees are non-refundable.
- For Monday appointments, please notify us by Friday if you’d like to reschedule or cancel
For any queries regarding our cancellation policy, please raise your concerns with the practice manager via info@lchealthcare.com.au.
If you no-show and the appointment fee cannot be debited, we will not accept ongoing care unless the outstanding fees are paid.
Do you take Medicare?
Yes, we do. However, Medicare only covers allied health treatments under certain circumstances. A referral is required to confirm eligibility. Your doctor must provide a Chronic Disease Management (CDM) plan (previously known as an Enhanced Primary Care Plan or EPC) along with your referral. This allows up to five sessions per calendar year. Medicare covers $60.35 per session, and the remaining balance will be an out-of-pocket cost, depending on the service (e.g., Physiotherapy, etc.). Please notify reception when booking if you have a CDM plan. You must bring this document to your appointment.
How do I pay?
We accept Visa, Mastercard, Amex, debit card and cash. If you have private health insurance, please bring your card and we will process the claim via Hicaps at the time of your appointment. This means that you only have to pay the gap. The amount covered by your health fund is determined by your health fund provider and the type of cover you have.
Do I need a referral?
No. Usually you don’t need a referral except in the case of insurance claims or for Medicare/EPC.
Physiotherapists are primary health practitioners; therefore, private patients do not need a doctor’s referral to see us. This also means that a physiotherapist can issue a sick leave certificate.
Do you take insurance claims/DVA clients?
Yes we do. We will need to gather a little extra information from you at the time of making your appointment, so please let our reception team know, and they will be happy to assist you with this.
Where should I park?
There is street parking available on Grosvenor Street & 2 hours free parking available at Woolworths nearby.